Return Policy

ORDER CANCELLATION

We process orders within 7 days after the customer places the order.

We accept order cancellations before the product is shipped or produced. If an order is canceled, you will receive a full refund. We cannot cancel an order if the product has already been shipped. The cancellation window is 2 days.

RETURNS (IF APPLICABLE)
We accept returns. Customers have the right to request a return within 14 days after the product is delivered.
To be eligible for a return, your product must be unused and in the same condition that you received it. The item must also be in its original packaging. We will require a receipt or proof of purchase. Please contact our customer service to ensure you send your package to the correct address.
Return Address:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

NOTES
Custom or personalized items are not eligible for a 14-day return and refund.
If the return is due to the customer’s reasons, the customer should be responsible for the shipping costs. The fee amount will depend on the courier service you choose.
If the goods are damaged or incorrect due to our reasons, the consumer will not be responsible for the return shipping costs.
No restocking fee will be charged to the consumer for returning a product.

REFUNDS (IF APPLICABLE)
Once we receive and inspect your return, we will send you an email confirmation of the receipt. We will also inform you about the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your credit card or original payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. Often, it takes some time for the refund to be processed. If you’ve done all of this and still have not received your refund, please contact us at service@halcoad.com
Please contact our customer service at service@halcoad.com for return address details.

RETURN ADDRESS:
3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.